Terms & Conditions
Below find information pertaining to Red and White Cancellation Policies and Website Liability Disclaimers. For other questions, please be sure to also read our FAQs or contact us, and we are happy to help.
Cancellation Policy for Public Tours
Please always arrive at least 20-30 minutes before the scheduled departure time; we otherwise can’t guarantee available space. We are unable to accommodate late arrivals. No refunds are given for unused tickets.
All sales are final. For your convenience, tickets for the Golden Gate Bay Cruise® and Bridge 2 Bridge Cruise® are valid for any departure time within the current calendar year. For example: all tickets purchased in 2023 will expire on December 31, 2023, unless sail date for 2024 is booked. Tickets for Big Bus Hop-on Hop-off tours, Tower Tours, California Academy of Sciences, and Madame Tussauds are valid for single use within 365 days from the date of purchase, and can be used for any available departure time.
Tickets for all other public tours and events need to be reserved for a specific date and time; should you need to reschedule your California Sunset Cruise® or California Twilight Cruise® with us to a change it to a different date, you can do so as a one-time courtesy up to 48 hours prior to your scheduled departure by calling (415) 673-2900 or emailing us at firstname.lastname@example.org. Additional rescheduling will incur a fee of $20 each time. Should you miss or forego your scheduled public cruise departure, your ticket will expire and we will unfortunately not be able to reschedule you for another cruise.
Public cruises are considered regularly scheduled tours, such as the California Sunset Cruise® & California Twilight Cruise®, for which members of the public can purchase tickets. It does not include private charter cruises. Please view the additional terms and conditions at the bottom of this page for private charter events.
Modifications of these terms and conditions
Red and White and its affiliated websites reserve the right to change the terms, conditions, and notices under which this Website is offered. Red and White reserves the right to update these policies at its discretion.
Website Liability Disclaimer
Red and White has solicited information from numerous other sources in compiling the contents of this website. Although every effort has been made to insure accuracy, some of the information, products, and services published on this Website may include inaccuracies and typographical errors. Changes are periodically made and added to the content of the site. Red and White and /or its suppliers may make improvements and/or changes to the site at any time and encourage users to bring corrections to their attention. Red and White and/or its suppliers make no representations about the suitability of the information and services contained on this website for any purpose. In no event shall Red and White and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of this Website; or for any information, products and services obtained through this Website.
Tour customers acknowledge by their acceptance that Red and White, its agents and suppliers, in making arrangements for food, beverage, accommodations, tours, transportation, or any service in connection with the itineraries of individual tour customers shall not be liable for injury, damage, loss, accident, delay or irregularity, liability, or expense to person or property due to act of default by any hotel, carrier, or other company or person providing services included in the tours.
Red and White, its affiliates, tour operators and agents assume no responsibility for any sickness, theft, labor disputes, breakdowns, road closures, requests of Park or government agencies, acts of war and terrorism, weather conditions, defect in any vehicle of transportation, or for any misadventure or casualty or any other causes beyond their control.
Red and White reserves the right to cancel, change, or substitute any service and to decline to accept or continue to accommodate any tour members at any time for any reason including, without limitation, insufficient number of participants. Tour Carriers and operators shall not be liable for any inconvenience, loss or damage, injury, accident, delay or irregularity which may be the result of defect or through the acts or omissions of any person or company performing or rendering the services. These firms are not responsible for any changes or increased costs incurred by passengers as a result of the cancellation of services due to be provided by its agents or suppliers for any reason including, without limitation, insufficient number of participants. All travel documents and vouchers are issued subject to these terms and conditions by Red and White, its agents and suppliers.
Any rights not expressly granted herein are reserved.