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What's Your Adventure?

Job Openings

The family-owned Red and White Fleet® is always looking for highly motivated and qualified individuals who are passionate about sharing San Francisco’s rich cultural fabric and historic landmarks with visitors to the city by the bay. We consider ourselves unique in the Bay Area’s cruise tour industry, because our employees really matter and are encouraged to take ownership in everything they do. Above and beyond, the “crew’s” sense of value transcends financial goals. Additionally, Red and White Fleet’s objectives to cultivate community, preservation of local history and incorporate environmental sustainability are all important factors in the commitment the company has with its entire staff.

Guest Experience Manager

San Francisco’s Red and White Fleet is looking to hire a full-time Guest Experience Manager to join its team of passionate hospitality industry professionals. With more than 120 years of operating experience, the family-owned fleet specializes in showcasing the landmarks, history and sights of San Francisco on multi-lingual sightseeing cruises and sunset buffet sailings from Pier 43&½ in the heart of Fisherman’s Wharf.

The Guest Experience Manager will be responsible for leading the Box Office, Customer Service, and Food & Beverage departments, ensuring that customers enjoy the delivery of world-class guest service in an organized and positive environment, while making sure all loss prevention and operational safeguards are met. The Guest Experience Manager will develop customer experience quality standards, communicate them to staff, and assure expectations are exceeded through onsite management, regular feedback analysis and staff coaching. Furthermore, the Guest Experience Manager will also be responsible for designing, implementing, and maintaining security systems to solve loss vulnerabilities in a retail environment.

The ideal candidate will hold a bachelor’s degree in business or hospitality management, and have a minimum of 5 years of experience in managing customer service operations. The candidate needs to be outgoing, pro-active, highly organized, solution focused, and demonstrate strong written and verbal communication skills. Ability to work flexible hours, including evenings and weekends, is required. Applicants must possess current authorization for employment in the United States and successfully complete a credit and criminal background check.

Please apply by sending a personalized cover letter and resume to junverferth@redandwhite.com. Qualified applicants will be contacted by Red and White Fleet management to discuss the application process.

Customer Service Agent

The Red and White Fleet is looking for competent, multi-skilled, enthusiastic individuals with experience in customer service and the hospitality industry for part time, seasonal positions as Customer Service Agents in Fisherman’s Wharf at Pier 43 ½ (at the end of Taylor Street).

Successful applicants will become a member of our small family business, a group who take pride in our services, reputation, and camaraderie. As a Customer Service Agent, you will be the first point of contact for our guests with the opportunity to share your knowledge and enthusiasm for our wonderful city and its many exciting attractions. You will become an ambassador for our business and with each interaction be able to leave our guests with a lasting positive impression of their time on San Francisco Bay.

Applicants must be honest, reliable, organized, and outgoing, have excellent customer service and communication skills, be well groomed, and work well with others. As we cater to many international tourists, bi/multi-lingual skills are a plus.

Responsibilities:

  •  Assist and work in cooperation with vessel crews in loading and unloading passengers as needed.
  • Give schedule information and ticketing information to public and tour agents.
  • Provide a superior customer service experience to our guests.
  •  Assist with audio equipment distribution, collection, maintenance, and security.

Job requires availability for evening, weekend, and holiday shifts, participation in company’s drug and alcohol free program, and the ability to successfully complete a criminal background check.

The Red and White Fleet, a San Francisco icon in Fisherman’s Wharf with family roots back to 1892, offers bay cruises, land tours, and vessel charters throughout the Bay Area.

We offer beginning wages of $12.00/hr. Come work in a dynamic and exciting environment serving passengers who cruise San Francisco Bay.

Please apply by sending a personalized cover letter and resume to junverferth@redandwhite.com. Qualified applicants will be contacted by Red and White Fleet management to discuss the application process.